Refund policy
RokTheBox Return Policy
We want to to love your purchase! Please review our guidelines before requesting a return:
Eligibility for Returns
- Items must be new, unworn, unwashed, and with all original tags attached.
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You must contact us at roktheboxinfo@gmail.com within 7 days of receiving your order to request a return.
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Final Sale – The following items cannot be returned or refunded:
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Sale or discounted items
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Custom orders
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Past prints
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Gift cards
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We do not offer exchanges at this time.
Store Credit
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If your return is approved, you will receive store credit on your website account for the item(s) returned.
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Shipping costs are non-refundable.
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The customer is responsible for all return shipping costs unless the return falls under the “Incorrect or Damaged “
If one of the following applies, please contact us within 5 days of delivery:
Incorrect or Damaged Items
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You received the wrong item
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Your item arrived damaged
In these cases:
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We will provide you with a prepaid return label.
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The item must be returned in new, unused condition.
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Once received, we will remake and resend the corrected item at no additional cost to you.
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